Terms and Conditions for Gardeners Lampton

These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Lampton to residential and commercial customers. By making a booking, confirming an appointment, or allowing work to begin, you agree to these terms. They are designed to create clarity around the service process, payment arrangements, cancellations, responsibility for access and site conditions, and the rules that apply to waste handling and legal compliance. Nothing in these terms affects your statutory rights as a consumer where applicable.

For the purpose of this document, the terms “we”, “us”, and “our” refer to the gardening service provider, and “you” or “the customer” refer to the person, business, or organisation requesting the work. These terms apply to routine garden maintenance, one-off clearance work, seasonal gardening, soft landscaping, and related services unless a separate written agreement states otherwise. Any special requirements must be confirmed in writing before the work starts.

We aim to provide a straightforward and professional service. However, because garden conditions can vary significantly, the scope of work may need to be adjusted if hidden issues, unsafe conditions, or unexpected obstacles are discovered after arrival. In such cases, we will normally discuss the matter with you before proceeding. Any variation to the original service may affect timing, materials, and total cost.

1. Booking Process

All bookings for gardening services in Lampton are subject to availability. A booking request may be made by phone, email, online form, or any other approved method. A booking is not confirmed until we have accepted the request and, where required, received a deposit or written agreement. We may ask for details such as the property address, access arrangements, the type of work required, size of the area, photographs, or any known hazards to allow us to assess the job properly.

When a quotation is provided, it will be based on the information available at the time. Quoted prices are valid for the period stated in the quotation, or if no period is stated, for a reasonable time only. If the information you provide changes, or if the site conditions differ from those described, we may revise the quotation before or during the work. A quotation does not guarantee availability unless the booking has been confirmed.

It is your responsibility to ensure that the access information is accurate and that we can attend at the agreed time. If a team member arrives and is unable to start due to lack of access, a locked gate, no parking where required, incorrect address information, or the absence of necessary permission, we may charge a call-out fee or waiting time fee. If the site is unsafe, contaminated, or otherwise unsuitable, we may suspend or refuse to carry out the work until the issue is resolved.

We may request that you remove personal belongings, fragile items, pet waste, vehicles, garden furniture, ornaments, or other obstructions before the scheduled appointment. Where we agree to move items as part of the service, this will be done with reasonable care, but we accept no liability for pre-existing damage, wear, or instability. Gardeners Lampton reserves the right to decline work that would involve unreasonable risk to people, property, plants, or equipment.

2. Payments and Charges

Prices may be fixed, hourly, or based on a custom quotation depending on the nature of the work. Unless agreed otherwise in writing, all charges are stated in pounds sterling and may be subject to applicable taxes. Payment is due either in advance, on completion, or within the payment period stated on the invoice. We may require a deposit to secure larger bookings, recurring contracts, or supply-based work. Deposits are generally non-refundable except where required by law or where we cancel the service without reasonable cause.

Invoices must be paid by the method specified on the invoice or booking confirmation. We may accept bank transfer, card payment, or another approved method. Cash payments, if permitted, must be agreed in advance. If payment is overdue, we may suspend further work, cancel future appointments, and charge reasonable recovery costs where permitted by law. We reserve the right to retain title to any materials supplied until full payment has been received.

If the customer requests additional tasks during the visit, we may carry them out only if time, resources, and safety allow. Any extra work may be charged in addition to the original price. If the work is recurring, prices may be reviewed periodically to reflect changes in labour, transport, equipment, disposal costs, or supplier pricing. Reasonable notice will normally be given before any price change takes effect.

3. Cancellations, Rescheduling, and Delays

Customers may cancel or reschedule a booking by giving reasonable notice. For standard appointments, we ask for at least 24 hours’ notice. For larger projects, clearance work, or bookings requiring special equipment or waste disposal arrangements, longer notice may be required. If you cancel after our team has already been dispatched or materials have been purchased, you may be charged for costs already incurred.

If you are unable to keep an appointment, please notify us as soon as possible. Repeated short-notice cancellations or failed access incidents may lead us to require full prepayment for future bookings. We understand that weather can affect gardening work, particularly tasks involving pruning, turf care, hedge cutting, or waste removal. Where severe weather, unsafe ground conditions, or other circumstances beyond our control affect the service, we may postpone the appointment and arrange a new date.

We may also need to reschedule if equipment fails, staff become unavailable, or an unforeseen operational issue arises. In such cases, we will aim to provide a new appointment within a reasonable time. We will not be liable for indirect loss caused by a delay, provided we act reasonably and keep you informed. If a booking must be cancelled by us and we are unable to offer a suitable alternative, any payment taken for that specific appointment will be refunded for the unused portion of the service.

Garden maintenance in Lampton is performed with a focus on safety, professionalism, and respect for the property. However, gardening involves natural and variable conditions, and some risks cannot be eliminated completely. The customer is responsible for informing us of any known hazards, including underground services, hidden drains, unstable structures, bees or wasps, contamination, asbestos, broken glass, or other dangerous materials. We may stop work immediately if a risk is discovered.

4. Liability and Limitations

We will take reasonable care when carrying out all services. If damage is caused directly by our negligence, we will assess the matter fairly and, where appropriate, arrange repair, replacement, or compensation up to the reasonable value of the loss. We do not accept liability for damage arising from pre-existing defects, normal wear and tear, hidden weaknesses, defective materials, poor previous workmanship, or circumstances outside our control.

Plants, lawns, shrubs, and trees are living materials and may react unpredictably to pruning, cutting, treatment, weather, pests, disease, or seasonal change. We cannot guarantee survival, growth rate, flowering, or recovery of any plant unless a specific guarantee has been agreed in writing. Likewise, turf, seeds, fertiliser, or treatment results will depend on soil conditions, irrigation, weather, and aftercare. The customer is responsible for ongoing maintenance where the service does not expressly include follow-up care.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. To the fullest extent permitted by law, we are not responsible for loss of profit, business interruption, loss of anticipated savings, or any indirect or consequential loss arising from the provision or non-provision of the service.

Waste disposal and garden clearance services are subject to legal requirements. Any green waste, soil, branches, grass cuttings, hedge trimmings, rubble, or mixed materials generated during the job may be removed by us only where this has been agreed in advance. Waste will be handled in accordance with applicable environmental and waste management regulations. We may use licensed carriers, approved facilities, or other lawful disposal routes as required.

5. Waste Regulations and Property Clean-Up

The customer must not ask us to remove waste that is hazardous, chemically contaminated, or otherwise prohibited unless we have explicitly confirmed that we are authorised and equipped to do so. This includes but is not limited to asbestos, paints, solvents, oils, clinical waste, sharp industrial debris, gas cylinders, or electrical appliances unless separately arranged under lawful disposal procedures. If prohibited waste is discovered, we may refuse removal and may charge for time spent dealing with the issue.

Where the service includes clearing and disposing of garden waste, we will leave the site in a reasonable condition, but exact outcomes depend on the volume and type of waste, weather, ground conditions, and available access. Some residue, damp material, or minor traces may remain after clearance. The customer is responsible for ensuring that items not intended for removal are clearly identified before the work starts. We are not responsible for accidental removal of unmarked items left in waste areas or hidden within piles of garden debris.

If you instruct us to leave waste on site for composting, collection, or another purpose, this must be confirmed before work begins. Where the site has no lawful or practical waste route, we may include the cost of removal in the quotation or decline the waste element of the service. Any disposal carried out by us will be limited to lawful and reasonable quantities that fall within the agreed scope of the job.

6. Customer Responsibilities

The customer must provide a safe working environment, reasonable access, and accurate instructions. If pets, children, or visitors are present, they must be kept away from active work areas and equipment. You must also ensure that any permits, landlord permissions, lease approvals, or neighbour consents needed for the work are in place before the appointment. We are not responsible for delays caused by missing approvals.

You should inform us of irrigation systems, buried cables, hidden pipes, recent pesticide use, freshly laid turf, fragile paving, or any other feature that may affect the work. Where we rely on information supplied by you and that information is incomplete or incorrect, we are not liable for any resulting loss or damage. If you ask us to use specific products, we may refuse if they appear unsuitable, unsafe, or incompatible with the site conditions.

Any property left unattended after the work should be secured by the customer. Unless we have expressly agreed otherwise, we do not accept responsibility for theft, vandalism, or unauthorised interference by third parties after departure. We will however take reasonable steps to leave the area tidy and to return gates, tools, and access points to their original or agreed condition.

7. Governing Law and General Provisions

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the services, quotations, invoices, or these terms shall be subject to the jurisdiction of the courts of England and Wales, except where consumer law provides otherwise. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in force.

We may update these terms from time to time to reflect changes in law, business practice, or service structure. The version in force at the time of your booking will usually apply to that booking unless a later version is agreed in writing. No waiver of any term will be effective unless made in writing. If we do not enforce a provision on one occasion, this does not mean we have waived our right to enforce it later.

These conditions form the full agreement between the customer and the service provider in relation to the relevant booking, unless replaced by a written contract signed by both parties. By proceeding with a booking for Gardeners Lampton, you acknowledge that you have read, understood, and accepted these terms. Where any matter is not expressly covered, it will be dealt with reasonably and in accordance with standard commercial practice.