020 3744 3778Gardeners Lampton Service Terms and Conditions
These Terms and Conditions set out the basis on which Gardeners Lampton provides gardening and related services. By placing a booking or otherwise engaging our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the person, firm or organisation requesting and paying for the services.
Company means Gardeners Lampton, including its employees, gardeners, subcontractors and authorised representatives.
Services means any gardening, garden maintenance, landscaping, clearance, hedge cutting, lawn care, planting, garden tidy-up, or ancillary work carried out by the Company for the Client.
Site means the garden, outdoor area, or property where the Services are to be carried out.
Contract means the agreement between the Client and the Company for the supply of Services, incorporating these Terms and Conditions and any written quotation or service confirmation.
2. Scope of Services
The Company provides general gardening and garden maintenance services, which may include grass cutting, hedge trimming, pruning, weeding, planting, garden clearance, lawn care and other related activities as agreed with the Client.
The specific scope of work for each booking will be based on the Client's instructions and the Company’s assessment of the Site. The Company reserves the right to adjust or limit the scope where health and safety, access, time constraints, or environmental regulations require it.
Any description, illustration or example of Services provided in marketing material is for general guidance only and does not form part of the Contract unless expressly confirmed in writing.
3. Booking Process
3.1 Initial enquiry
The Client may request Services by contacting the Company and providing details of the required work, the location of the Site and preferred dates and times. The Company may request photographs or an on-site visit to assess the work.
3.2 Quotations
The Company may provide an estimated or fixed-price quotation depending on the nature of the work. Quotations are based on the information supplied by the Client and the Company’s assessment at the time. If the information proves inaccurate or the Site conditions differ significantly from those described, the Company may revise the quotation.
Unless otherwise stated, quotations are valid for 30 days from the date of issue. Acceptance of a quotation by the Client constitutes an offer to engage the Company in accordance with these Terms and Conditions.
3.3 Confirming a booking
A booking is confirmed when the Company issues a booking confirmation or otherwise confirms acceptance of the Client’s request, whether verbally, in writing or by commencement of the Services. The Contract is formed at that point, subject to these Terms and Conditions.
3.4 Access and information
The Client must ensure the Company has accurate information about the Site, including access arrangements, parking restrictions, any known hazards, and any relevant local rules or restrictions affecting gardening work. Failure to provide such information may result in delays, additional charges or cancellation of the booking.
4. Client Obligations
The Client agrees to provide safe and reasonable access to the Site, including access to any necessary areas such as gardens, side passages, garage or external storage where required for the Services.
The Client must ensure that pets, children and other persons are kept away from the working area while Services are being carried out, and that all valuables or breakable items are safely stored.
The Client will notify the Company of any known hazards at the Site, including uneven surfaces, weak structures, hidden cables or pipes, ponds, or dangerous plants.
Where Services require use of water or electricity, the Client shall provide access to suitable external taps and power outlets unless otherwise agreed in advance.
5. Pricing and Payments
5.1 Rates and estimates
Prices for Services may be quoted as a fixed fee or an hourly rate, with a minimum call-out charge where applicable. Any estimate based on time is an approximation only. If it becomes clear that the time required will significantly exceed the estimate, the Company will inform the Client as soon as reasonably practicable.
5.2 Payment terms
Unless otherwise agreed in writing, payment for Services is due immediately on completion of the work for one-off jobs, or in accordance with an agreed schedule for regular maintenance contracts.
The Company may require a deposit for larger projects or first-time Clients. Any deposit will be set out in the quotation or booking confirmation and must be paid before the scheduled start date. Deposits may be non-refundable where the Company has incurred costs on behalf of the Client, such as purchasing materials or plants.
5.3 Payment methods
The Company will inform the Client of accepted payment methods. All payments must be made in pounds sterling unless otherwise agreed. The Client is responsible for any bank charges or transaction fees incurred in making payment.
5.4 Late payment
Where payment is not received by the due date, the Company reserves the right to charge interest on overdue amounts and to suspend further Services until full payment is received. The Company may also recover any reasonable costs incurred in pursuing late or unpaid invoices.
6. Cancellations, Rescheduling and Access
6.1 Client cancellations
If the Client needs to cancel or reschedule a booking, they must provide as much notice as reasonably possible. The Company may apply a cancellation charge for bookings cancelled with less than 24 hours notice, or as otherwise set out in the quotation or booking confirmation.
Where materials, plants or waste services have already been purchased or arranged for a specific date, the Client may be charged for those costs even if the booking is cancelled.
6.2 Company cancellations
The Company reserves the right to cancel or reschedule a booking where necessary due to adverse weather, staff illness, safety concerns, access issues, or circumstances beyond its reasonable control. The Company will notify the Client at the earliest opportunity and will offer an alternative date where possible.
6.3 Access issues
If, on arrival, the Company cannot gain access to the Site, or the Site is not in a safe condition for work to proceed, the Company may charge a call-out fee or a proportion of the quoted price to cover travel time and any lost time slot.
7. Materials, Plants and Equipment
The Company may supply materials, plants, turf, soil, mulch, aggregates and other products as required for the Services. The cost of such items will be included within the quotation or agreed separately with the Client.
Where the Client chooses specific plants or materials, the Company will take reasonable care to source and supply suitable items. Natural variations in colour, size and growth are to be expected and do not constitute a defect.
Any plant guarantees or aftercare advice will be provided by the Company where appropriate, but survival and performance of plants depend on factors outside the Company’s control, including weather, soil conditions and the Client’s maintenance. The Company cannot be held liable for plant failure after completion of the Services unless expressly agreed in writing.
The Company will provide its own tools and gardening equipment unless otherwise agreed. The Client must not use the Company’s equipment without express permission.
8. Waste Handling and Environmental Regulations
8.1 Green waste
The Company will use reasonable efforts to minimise waste and to handle garden waste responsibly. The handling of green waste, such as grass cuttings, branches and pruning offcuts, will be agreed with the Client in advance.
The Client may choose to retain green waste on Site for composting or disposal, or request that the Company arranges removal where permitted. Additional charges may apply for removal and lawful disposal of garden waste, particularly in larger volumes.
8.2 Non-green waste
Where the Services involve removal of non-green waste, such as old garden furniture, plastics, rubble or general rubbish, separate arrangements and charges will apply. The Company will only remove such waste in compliance with relevant UK waste and environmental regulations.
8.3 Compliance with regulations
The Company will comply with applicable UK environmental, waste disposal and recycling laws and guidance. The Client agrees not to request any disposal or handling that would breach such regulations, including burning prohibited materials or dumping waste.
9. Health and Safety
The Company takes health and safety seriously and will conduct Services in a manner intended to protect its staff, the Client and members of the public.
The Company may refuse to carry out, or may suspend, any activity it deems unsafe or unsuitable for the conditions on the day, including work at height, use of heavy equipment, or work during severe weather.
The Client must not ask the Company to undertake any work that would breach health and safety laws or reasonable safety practices.
10. Liability and Limitations
10.1 Duty of care
The Company will exercise reasonable skill and care in providing the Services. If the Client believes the Services have not been carried out with reasonable skill and care, they must notify the Company as soon as possible and within a reasonable time.
10.2 Exclusions and limitations
The Company will not be liable for any loss or damage arising from inaccurate information supplied by the Client, failure to provide adequate access, hidden defects at the Site, or pre-existing structural or plant health issues.
The Company will not be responsible for indirect or consequential losses, including loss of enjoyment, loss of profit, or loss of opportunity. To the extent permitted by law, the Company’s total liability for any claim arising out of or in connection with the Services shall not exceed the total amount paid or payable by the Client for the specific Services giving rise to the claim.
Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under UK law.
11. Complaints and Service Issues
If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Company promptly, ideally within 48 hours of completion. The Company will investigate and, where appropriate, may offer to rectify reasonable issues within a mutually agreed timeframe.
The Client must allow the Company an opportunity to inspect and, where applicable, remedy any alleged defect before arranging third party repairs or claiming compensation. The Company is not responsible for the cost of remedial work carried out by others without its prior agreement.
12. Intellectual Property and Photographs
Any designs, planting plans, layouts or other intellectual property created by the Company remain the property of the Company unless otherwise agreed in writing. The Client receives a licence to use such designs at the Site for their own purposes but may not reproduce or share them for commercial use without permission.
The Company may, with the Client’s consent where required, take photographs of the Site before and after the Services for record-keeping and promotional use.
13. Force Majeure
The Company is not liable for any delay or failure to perform its obligations where such delay or failure is due to events beyond its reasonable control, including extreme weather, natural disasters, accidents, acts of government or regulatory bodies, strikes or other industrial disputes, or interruption of utilities.
14. Amendments to Terms and Conditions
The Company may update these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract. The Client is encouraged to review the latest Terms and Conditions prior to making a new booking.
15. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, whether contractual or non-contractual.
By confirming a booking or allowing work to commence, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.
